There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Video products and services in about a month. This may be new for you, but the journey is all mapped out. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected.
It's about building relationships and turning the knowledge you gain in training into customer service wins. What is the Video Repair Representative role? If you’re ready to learn, this is a role with a lot of potential. All of this creates and maintains positive customer experiences. Your attention to detail is essential you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives. Your dedication and resourcefulness, paired with the strength of our leading suite of video products, keep video services flowing smoothly and customers satisfied. We’ll help you develop the skills to get comfortable in your role. No matter your background, our training program can put you ahead of the curve on all the latest Spectrum video technology.
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Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment.Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.
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